Payment Policy

At Oliver Mae, we offer secure and convenient payment options to make your checkout experience simple, safe, and reliable.

All payments are processed in real time at the time of purchase. Once your payment has been successfully completed, you will receive an order confirmation by email.

Accepted Payment Methods

We currently accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

Currency for Transactions

All transactions on our website are processed in GBP (£).

If you are shopping from outside the United Kingdom, your bank, card provider, or payment provider may apply currency conversion fees or international transaction charges. These fees are charged by your provider and are not controlled by Oliver Mae.

Secure Payments

Your security is important to us. Our website uses SSL encryption to help protect your personal and payment information during checkout.

Payments are handled by secure third-party payment providers. Oliver Mae does not store full credit card details on our own systems.

Our payment providers follow applicable security standards to process transactions safely and securely.

Payment Confirmation

After a successful payment, you will receive an order confirmation email with your order details.

This confirmation means that we have received your order and payment, and that your order will begin processing.

If you do not receive an order confirmation within 24 hours, please check your spam or junk folder. If you still cannot find it, contact us at info@oliver-mae.com.

Failed or Declined Payments

If your payment is declined, please check that your card details, billing address, security code, and available balance are correct.

If the issue continues, we recommend contacting your bank, card provider, or payment provider for more information.

You can also contact our customer service team at info@oliver-mae.com if you need assistance.

Payment Disputes

If you believe there has been an error, duplicate payment, or unauthorised charge, please contact us as soon as possible at info@oliver-mae.com.

Please include your order number, the email address used at checkout, and a clear explanation of the issue so we can review your request quickly.

Store Policies Overview

Shipping Policy: We currently ship to addresses within the United Kingdom. Shipping is free on all orders, and the estimated total delivery time is 8–18 business days.

Return and Refund Policy: If you are not satisfied with your purchase, you may request a return within 30 days of delivery. Returned items must be unused, unwashed, and in their original condition. No restocking fees apply.

Privacy Policy: We respect your privacy and process personal data in accordance with applicable privacy laws, including the EU GDPR and, where applicable, the UK GDPR.

Contact Information

If you have any questions about payments, billing, orders, or checkout, please contact us:

Customer Service Opening Hours

  • Monday – Friday: 09:00 – 18:00
  • Saturday: 10:00 – 16:00
  • Sunday and public holidays: Closed