Shipping policy

Last updated: June 30, 2026

At Oliver Mae, we aim to make our delivery process clear, reliable, and transparent. This Shipping Policy explains how orders are processed, shipped, and delivered to customers in the United Kingdom.

Shipping Summary

Shipping Territory United Kingdom
Shipping Cost Free Standard Shipping on all orders
Order Cut-off Time 18:00 CET, Monday to Friday
Handling Time 1–3 business days, Monday to Friday
Transit Time 7–15 business days, Monday to Friday
Total Estimated Delivery Time 8–18 business days from the date of purchase
Currency All prices are listed in GBP (£)

1. Order Processing

Orders are processed during business days, from Monday to Friday, excluding weekends and public holidays.

  • Order cut-off time: 18:00 CET, Monday to Friday
  • Handling time: 1–3 business days
  • Processing includes: order confirmation, quality check, packing, and dispatch preparation

Orders placed after 18:00 CET, during the weekend, or on public holidays will begin processing on the next business day.

2. Transit and Delivery Time

Once your order has been processed and dispatched, the estimated transit time is 7–15 business days.

The total estimated delivery time, including handling and transit, is 8–18 business days from the date of purchase.

Please note that delivery times are estimates and may vary slightly due to courier handovers, customs processing, seasonal demand, public holidays, or circumstances outside our control.

3. Shipping Costs

We offer Free Standard Shipping on all orders delivered within the United Kingdom.

There are no hidden shipping or handling fees added by Oliver Mae at checkout.

4. International Fulfilment

Some orders may be shipped from international fulfilment partners. This allows us to offer a wider product range and free standard delivery to customers in the United Kingdom.

Because some products may be shipped internationally, delivery times may vary depending on customs clearance, courier processing, and local delivery networks.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, where available.

You can use the tracking link to follow the progress of your parcel. Please allow some time for tracking information to update after your order has been handed over to the courier.

6. Delivery Restrictions

We currently ship to addresses within the United Kingdom.

At this time, we do not deliver to:

  • PO Boxes
  • BFPO addresses
  • Automated parcel lockers

Please make sure your shipping address is complete and correct before placing your order. Oliver Mae cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

7. Address Changes and Order Cancellations

If you notice an error in your shipping address, please contact us as soon as possible at info@oliver-mae.com.

We can only update your shipping details if your order has not yet entered the processing or dispatch stage.

You may request an order cancellation within 12 hours of placing your order. If the order has already been processed or dispatched, it can no longer be cancelled and must be handled according to our Refund Policy.

8. Customs, Duties and Taxes

As some products may be shipped from fulfilment partners located outside the United Kingdom or the European Union, your order may be subject to import duties, taxes, or customs charges depending on the value of the order and applicable UK customs regulations.

Any customs duties, taxes, or import charges, if applicable, are the responsibility of the customer unless explicitly stated otherwise at checkout.

These charges are not shipping fees charged by Oliver Mae, but may be collected by customs authorities or delivery carriers where required by law.

9. Delayed or Missing Orders

If your order has not arrived within the estimated delivery time, please contact us at info@oliver-mae.com.

Please include your order number and the email address used at checkout so our customer service team can assist you as quickly as possible.

10. Contact Information

If you have any questions about shipping, delivery, tracking, or your order status, please contact us:

Customer Service Opening Hours

  • Monday – Friday: 09:00 – 18:00
  • Saturday: 10:00 – 16:00
  • Sunday and public holidays: Closed