Terms of service

Last updated: June 30, 2026

This website is operated by Oliver Mae. Throughout the website, the terms “we”, “us” and “our” refer to Oliver Mae.

By visiting our website, using our services, or placing an order with us, you agree to these Terms of Service, including any additional policies referenced on our website, such as our Privacy Policy and Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products and services online.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any illegal or unauthorised purpose. You must not violate any applicable laws, including intellectual property and consumer protection laws.

You must not transmit viruses, malware, harmful code, or any other destructive technology through our website.

2. General Conditions

We reserve the right to refuse service, cancel orders, or restrict access to our website where permitted by law, for example in cases of suspected fraud, abuse, misuse, or violation of these Terms.

You agree not to copy, reproduce, sell, resell, exploit, or misuse any part of our website, services, products, content, or contact information without our prior written permission.

Credit card and payment information is processed securely through trusted payment providers. We do not store full payment card details on our own systems.

3. Accuracy of Information

We aim to provide accurate, complete, and up-to-date information on our website. However, we cannot guarantee that all content is always free from errors, inaccuracies, or omissions.

Product descriptions, prices, promotions, shipping information, availability, and other website content may be updated or corrected at any time where necessary.

4. Prices and Service Changes

Prices for our products are subject to change without prior notice. We reserve the right to modify, update, suspend, or discontinue any part of our website or services at any time.

Any changes will not affect orders that have already been accepted and confirmed, except where required due to clear errors, fraud, or legal obligations.

5. Products and Services

Some products may be available exclusively online and may have limited quantities. Products are subject to our Refund Policy and return conditions.

We make every reasonable effort to display product colours, images, descriptions, sizes, and details as accurately as possible. However, colours may vary slightly depending on your device screen or display settings.

We reserve the right to limit the sale of products to any person, region, or jurisdiction where necessary and where permitted by law.

We may also limit quantities, update product descriptions, adjust pricing, or discontinue products at any time.

6. Billing and Account Information

You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.

We may cancel or refuse an order if the information provided appears incorrect, incomplete, fraudulent, or suspicious.

If we make a change to or cancel an order, we may contact you using the email address, billing address, shipping address, or phone number provided at checkout.

7. Optional Third-Party Tools

We may provide access to third-party tools, apps, or services. These tools are provided by external providers and may be subject to their own terms and conditions.

We are not responsible for third-party tools that we do not own or control. Your use of such tools is at your own discretion and risk.

8. Third-Party Links

Our website may contain links to third-party websites or services. These third-party websites are not operated or controlled by Oliver Mae.

We are not responsible for the content, accuracy, policies, products, or services of third-party websites. Please review their terms and policies before using their services or making any purchase.

9. User Comments, Feedback and Submissions

If you send us feedback, suggestions, reviews, ideas, or other submissions, you agree that we may use them to improve our products, services, website, and customer experience.

You must not submit content that is unlawful, abusive, offensive, misleading, defamatory, harmful, or that infringes the rights of others.

You are responsible for the accuracy and legality of any content you submit to us.

10. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal data.

11. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel orders where information is clearly incorrect, including after an order has been submitted, where permitted by law.

12. Prohibited Uses

You may not use our website, services, or content:

  • For any unlawful purpose
  • To violate any applicable laws or regulations
  • To infringe our intellectual property rights or the rights of others
  • To submit false, misleading, or fraudulent information
  • To upload or transmit viruses, malware, or harmful code
  • To collect or track the personal information of others
  • To spam, phish, scrape, crawl, or interfere with website security
  • To harass, abuse, insult, harm, defame, intimidate, or discriminate against others

We reserve the right to restrict or terminate access to our website or services if these prohibited uses are violated.

13. Disclaimer of Warranties and Limitation of Liability

We do our best to provide a secure, reliable, and high-quality shopping experience. However, we cannot guarantee that our website or services will always be uninterrupted, error-free, or available at all times.

Our products and services are provided as described on our website, subject to applicable consumer protection laws.

Nothing in these Terms excludes or limits your statutory consumer rights that cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, Oliver Mae shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, services, or products.

14. Indemnification

You agree to indemnify and hold Oliver Mae harmless from any claim, demand, or damage arising from your breach of these Terms, your misuse of our website, or your violation of any law or third-party rights.

15. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be removed or limited to the minimum extent necessary. The remaining parts of these Terms will continue to remain valid and enforceable.

16. Termination

These Terms remain effective unless terminated by either you or us. You may stop using our website and services at any time.

We may suspend or terminate your access to our website or services if we believe you have violated these Terms, misused our website, or engaged in fraudulent or unlawful activity.

17. Entire Agreement

These Terms of Service, together with our policies and any additional terms posted on our website, form the entire agreement between you and Oliver Mae regarding your use of our website and services.

Our failure to enforce any part of these Terms does not mean we waive our right to enforce it later.

18. Governing Law

These Terms of Service and any separate agreements are governed by the laws of the Netherlands, where Oliver Mae is established.

If you are a consumer in the United Kingdom, this does not remove the protection given to you by mandatory provisions of UK consumer law.

19. Changes to These Terms

You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of our website after changes are posted means you accept the updated Terms.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

Customer Service Opening Hours

  • Monday – Friday: 09:00 – 18:00
  • Saturday: 10:00 – 16:00
  • Sunday and public holidays: Closed