Privacy policy

Last updated: June 30, 2026

This Privacy Policy explains how Oliver Mae collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services through oliver-mae.com.

In this policy, “we”, “us”, “our” and “Oliver Mae” refer to Oliver Mae. “You” and “your” refer to customers, visitors, and users of our website and services.

We process personal data in accordance with applicable privacy laws, including the EU General Data Protection Regulation (EU GDPR) and, where applicable to customers in the United Kingdom, the UK GDPR and the Data Protection Act 2018.

1. Personal Information We Collect

We collect personal information to operate our store, process orders, provide customer support, improve our services, and comply with legal obligations.

Information you provide directly:

  • Your name
  • Your email address
  • Your phone number
  • Your billing and shipping address
  • Order details and customer service communication
  • Payment confirmation details related to your order

Information collected automatically:

  • Your IP address
  • Browser type and device information
  • Pages visited and website interaction data
  • Cookie and similar tracking data

Information from third parties:

  • Information from our e-commerce platform, such as Shopify
  • Payment confirmation data from payment providers
  • Shipping and delivery updates from logistics partners

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfil your order
  • To arrange shipping, delivery, returns, and refunds
  • To provide customer service
  • To send order confirmations and important service updates
  • To improve our website, products, and services
  • To prevent fraud, abuse, and unauthorised transactions
  • To comply with legal, tax, accounting, and consumer protection obligations
  • To send marketing emails, only where permitted by law or with your consent

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a contract: to process your order, payment, delivery, returns, and refunds.
  • Legal obligation: to comply with tax, accounting, consumer protection, and other legal requirements.
  • Legitimate interests: to improve our services, protect our website, prevent fraud, and maintain business operations.
  • Consent: for certain marketing communications and non-essential cookies, where required.

4. Cookies

Our website uses cookies and similar technologies to make the website function properly, remember your preferences, analyse website traffic, and improve your shopping experience.

Some cookies are necessary for the website to work correctly. Other cookies, such as analytics or marketing cookies, may only be used where permitted by law or after you have provided consent.

You can manage or withdraw your cookie consent through the cookie banner or your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. How We Share Personal Information

We do not sell your personal information. We only share personal data where necessary to operate our store, fulfil orders, provide services, or comply with legal obligations.

We may share personal information with:

  • Shopify, our e-commerce platform provider
  • Payment service providers that securely process payments
  • Shipping, fulfilment, and delivery partners
  • Customer service and communication providers
  • Analytics and website service providers, where permitted
  • Authorities or legal advisers where required by law

6. International Data Transfers

As Oliver Mae is based in the Netherlands and serves customers in the United Kingdom, your personal information may be processed within the European Economic Area (EEA), the United Kingdom, and other countries where our service providers operate.

Where personal data is transferred outside the EEA or the United Kingdom, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA), or other lawful transfer mechanisms where applicable.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

Payments are processed through secure third-party payment providers. We do not store full payment card details on our own systems.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer service, legal compliance, tax, accounting, fraud prevention, and dispute resolution.

Certain order and transaction records may be retained for a longer period where required by applicable Dutch, EU, or UK legal obligations.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

  • Right of access: request a copy of the personal data we hold about you.
  • Right to rectification: ask us to correct inaccurate or incomplete information.
  • Right to erasure: request deletion of your personal data where legally possible.
  • Right to restriction: ask us to restrict how we process your data.
  • Right to object: object to certain types of processing.
  • Right to data portability: request your data in a structured, commonly used format.
  • Right to withdraw consent: withdraw consent for marketing or cookies where processing is based on consent.

To exercise your rights, please contact us at info@oliver-mae.com.

10. Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send you updates about products, offers, and store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@oliver-mae.com.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first at info@oliver-mae.com, so we can try to resolve the matter.

If you are not satisfied with our response, you may contact the relevant data protection authority.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Customer Service Opening Hours

  • Monday – Friday: 09:00 – 18:00
  • Saturday: 10:00 – 16:00
  • Sunday and public holidays: Closed